Refund made easy:
We are delighted to announce that as of August 9, 2023, our refund process has undergone a revamp for enhanced convenience.
Return/Refund request must be approved.
Once your request for refund is approved, you will receive the refund via your original method of payment, unless otherwise specified and agreed.
- Charge Reversal for e-wallets (Gcash, Grabpay, Maya, other e-wallets): Refunds will be completed within two (2) to (fourteen) 14 business days, depending on your chosen e-wallet facility.
- Charge Reversal for Credit/Debit Card: Refunds will be issued within two (2) to fourteen (14) business days, varying according to your respective bank's processing time and policies.
- edamama Beans Credit for BPI Online (via Linked Bank Account): For payments made via BPI Online (via Linked Bank Account), refunds will be issued in the form of beans and will be processed within two (2) to three (3) business days.
You may also check out our return policy here for more information.
Should you require further clarification or assistance not addressed in this article, please don't hesitate to click here! We're here to help!
