Requesting return is easy as 1-2-3: 


  1. Requirements:

If the qualifications for returns or refund are met, You must submit the complete requirements to any of the below official Customer Care channels for requests for returns and/or refund. You must provide us with your order details, product to be returned, contact details, evidence need, and the reasons for such request within seven (7) days from receipt of the product/s with receipt or proof of purchase. If seven (7) days or more have passed since receipt, we could no longer process your request for return.

  1. Submit request here

  2. Email us at customercare@edamama.ph

with the following information:

Information provided will be treated with confidentiality in accordance with Republic Act No. 10173,also known as the Data Privacy Act of 2012 and our Data Privacy Policy

  1. Order number

  2. Name and email address registered in your edamama account

  3. Contact Number (in case we need to call you)

  4. Reason for return (see qualifications here)

  5. Proof of purchase (Order confirmation email, Invoice, or  waybill)

  6. Clear photo of packing label/ airway bill, photo of  overall outer packaging, photo of item received; photo of damaged item and its inner packaging, and show item measurements (if wrong size/color) are required. Video showing product issue in use is required for defective/ not working items. Video unboxing the package is highly encouraged.  Items cannot be returned where the defect of the item was due to the mishandling of the buyer, or in cases of “as-is-where-is” transactions.Unboxing video / Proof of unboxing


  1. Approval process:

Once requirements is submitted, you will:

  1. immediately receive an email confirmation that we have received your return request. Please take note of the unique ticket number sent to your email for reference.

  2. receive an email from our Customer Care Team within one to three (1-3) business days with the return details/instructions and refund Instruction (if replacement is not allowed/available).


  1. Conditions:

Once request for return approved, Items  must meeting the following conditions:

  1. The item must be unused, unwashed, or untorn,

  2. All original tags must be intact and the item should be returned in its original manufacturer or brand packaging/box (like it was shipped to you), along with its original accessories, user manual, and warranty cards (wherever applicable),

  3. The item must be free of damage, dent, stain, use, scratch, or other signs of wear. Item must be returned in the condition as received (“received as is”). 


Should you require further clarification or assistance not addresses in this article, please don't hesitate to click here! We're here to help.