You may return an ordered product within seven (7) days from the time it was delivered, given any of these circumstances:

• damaged items/parcel

• missing items (parcel not tampered)

• lost parcel

• expired products

• unsuccessful prepaid deliveries

• overcharged

• defective product

• wrong item 

• need to change size
  - if the size received is correct, but is too small or too big for the wearer.
  - applicable only for bean, Cottonkind, and Seams 195
  - for orders within Metro Manila only
  - applicable to one-time returns per item only

How do I process a return, refund, or replacement?

Contact our Customer Care through this link and provide the order ID along with a photo or video of the item for return, refund, or replacement. Make sure the product is in its original condition and packaging, including intact tags. Include the manual/user guide, invoice, accessories, and any freebies that came with the item.

Keep in mind that certain items are not eligible for exchange, refund, or replacement. These items include those from categories like breastfeeding, reproductive health, food & nutrition, and other items considered as intimates or for hygienic purposes.

**edamama Terms & Conditions apply